Detailing key provider offerings in terms of Cloud Migration, Data Centre as-a-Service, Cyber Security, Next Generation Monitoring, Design, and Run services.

Detailing key provider service offerings in terms of Multi-Channel Support, new techniques (AR, AI etc), and expansion to workplace services.

Profiling the next-generation of Digital Banking Applications including a detailed functional comparison of standard, mid-range, and full suite offerings and description of cloud-based and as-a-Service offerings.

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This report is currently in market and will be released in October 2020

Detailing End User Computing (EUC) offerings from Tech Service Providers, EUC Specialists, and Hardware manufactures and highlighting market trends in virtualisation, Desktop-as-a-Service, and bundling of device leasing, support, and device recycling.

Detailing key providers of customer experience management and contact centres, including multi-channel and digital communications. Also highlights ANZ specific “on-shore” and “off-shore” niche-players.

Comparing CRM and Marketing offerings from Adobe, Microsoft, Salesforce, Oracle, Pega, and others. Also includes industry specific considerations as well as wider technology architecture choices.