Beaconfield ANZ Market Reviews
Beaconfield regularly releases or updates its Australian New Zealand market “trends and directions reports”. The following is a list of upcoming reports (please note that previous year’s reports are available for most of the subjects below.) Please contact firstname.lastname@example.org for additional information.
ANZ Infrastructure Management & Cloud Services
Detailing key provider offerings in terms of Cloud Migration, Data Centre as-a-Service, Cyber Security, Next Generation Monitoring, Design, and Run services.
ANZ IT Service Desk & Workplace Services
Detailing key provider service offerings in terms of Multi-Channel Support, new techniques (AR, AI etc), and expansion to workplace services.
ANZ Digital Banking Applications
Profiling the next-generation of Digital Banking Applications including a detailed functional comparison of standard, mid-range, and full suite offerings and description of cloud-based and as-a-Service offerings.
This report is currently in market and will be released in October 2020
ANZ End User Computing Services
Detailing End User Computing (EUC) offerings from Tech Service Providers, EUC Specialists, and Hardware manufactures and highlighting market trends in virtualisation, Desktop-as-a-Service, and bundling of device leasing, support, and device recycling.
ANZ Customer Experience, Telephony, and Omni-Channel Services
Detailing key providers of customer experience management and contact centres, including multi-channel and digital communications. Also highlights ANZ specific “on-shore” and “off-shore” niche-players.
ANZ CRM and Marketing Automation
Comparing CRM and Marketing offerings from Adobe, Microsoft, Salesforce, Oracle, Pega, and others. Also includes industry specific considerations as well as wider technology architecture choices.